terms and conditions
All prices are VAT included and can be periodically modify without any notice. If a product price on the site is wrong, Wist Srl reserves the right to give up the sale.
Payment methods and the rules are indicated in the FAQ page of safe payments.
All the products put up for sale on callmewine.com are present in out cellar. However, the real availability is approximate, as other users can buy the product at the same time. In case of absence of a ordered product, Callmewine will suggest you to modify your order or it gives up the sale, giving you back what you paid.
Each product on sale on the website is associated with a picture of itself. In some case, pictures don’t reproduce the effective aspect of the product, due to the change of the package by the producer. In particular, as regard the year of the wine, it attest what is indicated in the name of that product. All the bottles are sold without the real package in order to guarantee the maximum security of the shipments.
If you receive some damaged packages, please collect only the intact ones and reject to the sender the damaged goods: we will arrange for substituting them and sending you the new ones. If the damaged goods are out of stock, we will contact you to propose some substitute goods, or we will give you back the amount you have paid.
RIGHT OF WITHDRAWAL
Purchase in our website is subject to the Decreto Legislativo 206 del 2005, that guarantees you the right of withdrawal.
The exercise of the right is regulated in this mode:
- Products that you give us back must be intact in the original packages: you can’t use the right of withdrawal if products are damaged.
- This right is reserved to physical people: dealers are excluded
- You have 14 days to change the idea as regard your bought
- To exercise this right, you’ll have to:
Send us the following information, within 14 days, starting from the date of the order:
-The date of the order
-The number of the order
-The number of the invoice
-The product(s) for which you want to exercise the right of withdrawal, by indicating the code of the product
-Your bank routing number (IBAN), so that we can give you back the amount of the order.
Then we will send you an e-mail confirmation and we will plan with you the restitution mode, that will occur within 14 days, starting from the date of your communication. We will refund you the amount within that deadline.
We will send a carrier in the place that you indicated us to take back the goods. The products must be in original packages or in the same ones, in order to be adequate to the shipment.
Shipping costs will be at expense of the customer who requires the right of withdrawal. In general, are valid the rules by law for distance contracts. Each eventual disagreement is exposed to the Italian legislation.
Pictures, texts, descriptions and all is included in our website is of Wist Srl ownership. Integral and partial reproduction of any part of the site is banned, without the previous written authorization of Wist Srl.
We commit ourselves to protect the privacy of everybody using our site, and we regard as extremely confidential the personal information supplied.
The information received are used only to improve and customize the service offered. Personal data will be used only if we will be authorized to do this, and, in such case, only in accordance with Legislative Decree 196/03 and with the guarantee of extreme care and secrecy in handling them.
We inform you that we have appointed Casa del Consumatore association, based in Milan, Via Bobbio 6, CF 97280690153, to contact our customers by e-mail, for the exclusive purpose of invite them to leave a review of their shopping experience on the shoppingverify.com website.
When opening an account in wine-is-terroir.com, you will required to approve the clauses.
Which are the personal data collected by wine-is-terroir?
- information supplied by customers: all data input by the users of the web site or supplied in another way, are collected and archived. Data will be used to communicate with users, customize purchases and improve offer and service.
- information collected automatically: some information are received when users interact with our website, thanks to the so called "cookies", alphanumeric indicators that can supply some data used to customize your next accesses to wine-is-terroir.com.
- E-mail communications
- Information from other sources: to improve and to customize services, we can receive data and information about users from other sources and add them to our archives.
What are Cookies?
Cookies are alphanumeric indicators that are recorded via web browser on the hard disk of your computer, to make it recognizable at the next access. To proceed with an order in wine-is-terroir.com cookies must be enabled.
It’s possible to share the data received by wine-is-terroir.com?
Data about our customers are a relevant part of our company patrimony so to sale them to third parts is excluded.
Which information can be accessed?
Wine-is-terroir.com allows the display and the update of account data only to the holder of the same.
INFORMATION IN ACCORDANCE WITH LAW N. 196/03
Wine-is-terroir.com , in accordance with art.13 D.Lgs. 196/03 , declares that data are collected with the aim of registering users and will be handled electronically in accordance with the laws in force. Giving data is compulsory as aimed to allow access to Wine is terroir services through web site www.wine-is-terroir.com.
Refusing to answer will result in a cancellation of the service. Anyone concerned enjoys of the rights of art. 7 Lgs. Decree 196/03.
Holder and responsible of collected data is:
Via delle Industrie 11, 26014 Romanengo (CR)